Contacting support

When the docs and the in-app help don't answer your question, email support.

Where

support@moneyvue.app

What to include

The more of this you give, the faster we can help:

• Your account email — so we can find your data.
• What you were doing — the page, the click, the file.
• What you expected vs what happened.
• Any error messages — copy/paste the exact text or attach a screenshot.
• Browser and OS — e.g., "Chrome 124 on macOS 15."
• When it started — "today," "after the last sync," "since I changed my password."

For sync problems, also include:

• The institution name (which bank).
• The last successful sync time from Settings → Connections.
• Whether re-auth in SimpleFIN helped.

For billing problems, include:

• The Stripe email if it's different from your MoneyVue email.
• A subscription ID if you have one.

What to skip

• Your password. We never need it. We can reset on your behalf if needed.
• Your bank credentials. We don't store them and can't use them.
• Full account numbers. Last four is enough.

Response time

Support runs business hours Monday–Friday, US time. We aim to acknowledge new tickets within one business day. Critical issues (can't sign in, sync fully broken across all accounts) get priority.

Status page

Before writing in, check the status page. If we already know about an outage, it'll be there.

FAQ

Can I chat in real time? Email is the supported channel today. Live chat may come later.

Will support read my transactions? Only if you ask us to investigate something specific. Even then, support uses the minimum data needed to debug — see the privacy page for what's accessible to staff.

Where do I report a security issue? Email security@moneyvue.app for vulnerability reports.